Team Knowledge Base

Write down how your studio runs (refunds, opening and closing, policies) so staff can look it up, or just ask Kai.

Add an article

1. Go to HR → Knowledge → Articles.
2. Click Add Article.
3. Enter a title and the full steps or policy. Be specific so there's no guesswork.
4. Choose or create a Category (for example Front Desk, Billing, Safety).
5. Publish it.

The list shows each article's Title, Category, Status and when it was Updated. Filter with All categories.

Kai answers from it

Published articles are automatically available to Kai. When a staff member asks Kai "How do we handle a refund?", Kai answers using your article, so everyone gets the same answer.

Keep it current

Open an article to edit it whenever a process changes. Unpublished drafts aren't shared with Kai.

Here is a video walking through these steps: