How to Port Your Phone Number to Market Muscles

Want to keep the phone number your students already know? We can port (move) your existing business number into your Market Muscles account so you can call and text from the CRM. It doesn't matter who your current provider is. Verizon, AT&T, T Mobile, Comcast, RingCentral, Google Voice, Twilio, and most other carriers all work.

You don't need to contact your carrier to start the port. Just send us the details below and our team submits and manages the port for you.

What We Need From You

Send the following to your onboarding or support contact:

  1. The phone number(s) you want to port. Include the full number with area code.
  2. Your current provider's name. For example, Verizon, Comcast Business, or RingCentral.
  3. Your account number with that provider. You'll find this on your bill or in your online account.
  4. Your account PIN or port out passcode, if your provider uses one. Most mobile carriers require this, and some issue a special passcode just for porting. See the tips below.
  5. The name on the account. Enter it exactly as it appears on your bill (business name or person's name).
  6. The service address on the account. Enter it exactly as it appears on your bill, including suite or unit numbers.
  7. The authorized person's full name and email. This is the person who is allowed to make changes to the account. They'll sign the port authorization.
  8. A copy of a recent bill. It must be dated within the last 30 days and show the account name, address, and phone number. A PDF or clear photo works.
  9. Your preferred port date, if you have one. Otherwise we'll schedule it for the earliest available date.

Accuracy matters. The number one reason ports get rejected is a name or address that doesn't match what the current carrier has on file. When in doubt, copy it straight from your bill.

Tips for Finding Your Account Number and PIN

Mobile carriers (Verizon, AT&T, T Mobile, and others) usually require a special port out PIN or Number Transfer PIN. You can typically generate one in the carrier's app or online account, or by calling their support line. These PINs expire, so get it right before you send us your details.

Landline, cable, and VoIP providers usually list the account number on your bill. If your provider uses a separate PIN or passcode, include it.

Google Voice and Twilio numbers can be ported too. Let us know and we'll send you the specific steps for unlocking or releasing the number.

What Happens Next

  1. We submit the port request using the details you sent.
  2. You sign the authorization. The authorized person will receive an email asking them to e-sign a Letter of Authorization (LOA). This gives permission to move the number. Please sign it as soon as it arrives. It's the only step you'll need to take.
  3. Your current carrier reviews the request. Most ports finish in about 1 to 3 weeks. Some can take up to 4 weeks, and large batches of numbers can take longer.
  4. The number goes live on Market Muscles. On port day, calls and texts start routing to your CRM. We connect the number and complete the texting (A2P) registration so your messages are delivered.

We'll keep you updated along the way and let you know if the carrier asks for anything else.

Good to Know

Don't cancel your current phone service yet. Canceling before the port completes can release your number and it may be lost for good. Wait until we confirm the port is done.

Porting some numbers but not all? Let us know which numbers are staying with your current provider. Your account there stays open for those, and you'll keep paying for them.

Porting every number on the account? Your old service usually ends automatically once the port completes. Check with your carrier afterward to confirm and stop any remaining billing.

Your number stays yours. Your students keep calling and texting the same number they already have saved.

There may be a short gap on port day. Service usually switches over within minutes, but texting can take a little longer while registration finishes. We'll let you know when everything is fully live.

Questions? Reach out to our support team anytime and we'll walk you through it.