Saved Replies

Saved Replies

In this article, we’ll walk through the Saved Replies feature located under the Communication tab and explain how to create and use quick responses for SMS and email.

The Key Steps

1. Navigate to Saved Replies

Click the Communication tab in the left-hand navigation menu.
Click Saved Replies.

This is where all your pre-written replies are stored and managed.

2. Create a New Saved Reply

Click New Saved Reply.

You can:

  • Enter a Title (internal name)
  • Write the Message Content
  • Choose whether it’s for:
    • SMS
    • Email

For example, you might create:

  • A Welcome Message
  • A Trial Confirmation
  • A Follow-Up Reminder

3. Create a Shortcut

When creating a Saved Reply, you can assign a Shortcut.

This allows you to quickly insert the message while in a conversation.

For example:

  • Shortcut: /welcome
  • Typing /welcome inside a conversation will automatically insert that saved reply.

4. Organize Saved Replies with Folders

You can create Folders to:

  • Group similar replies together
  • Keep frequently used responses organized
  • Categorize by type (e.g., Sales, Billing, Trials, Follow-Ups)

5. Use Saved Replies in Conversations

To use a Saved Reply:

  1. Go to Communication → Conversations
  2. Open a contact conversation
  3. Either:
    • Click the Saved Replies button, or
    • Type a forward slash / followed by your shortcut

Select the reply, and it will automatically populate in the message box.

You can then edit it if needed before sending.

Saved Replies are perfect for messages you send frequently but don’t want fully automated. They help your team respond quickly while keeping communication consistent.

If you have any questions about the Saved Replies feature, please reach out to the Market Muscles Support Team.