Conversations

Conversations

In this article, we’ll walk through the Conversations section located under the Communication tab and explain how to manage SMS messages, calls, and replies.

The Key Steps

1. Navigate to Conversations

Click the Communication tab in the left-hand navigation menu.
Click Conversations.

This is where you will see all SMS conversations in your system.

2. Manage Message Tabs

At the top of the Conversations section, you can filter messages by:

  • Unread – Messages that have not been viewed
  • All – All conversations
  • Archived – Conversations that have been archived

If a message is archived:

  • It will move to the Archived tab
  • You can restore it at any time

3. View Conversation Details

When you click into a conversation, you will see:

  • Incoming SMS messages
  • Outgoing SMS messages
  • Call logs
  • Sent images
  • Any additional message activity

You can view all communication history with that contact in one place.

4. Hide Automated Messages

If you only want to see manual communication:

  • Toggle the option to Hide Automated Messages

This will remove workflow or automation-based messages from view, allowing you to focus only on direct conversations.

5. Take Action from Conversations

Inside a conversation, you can:

  • Click the Call button to place a call
  • Click Archive to move the conversation out of your main view
  • Restore archived conversations at any time

6. Send Messages & Attachments

When replying to a conversation, you can:

  • Type and send SMS messages
  • Attach images
  • Use Saved Replies

Saved replies allow you to quickly insert pre-written responses.

You can also type a forward slash ( / ) to quickly pull up and insert a saved reply.

The Conversations section centralizes all SMS communication and allows you to quickly manage, respond to, and organize your messages.

If you have any questions about the Conversations section, please reach out to the Market Muscles Support Team.